Miz Mooz 40s Fido Leather Ankle Booties in Dark Denim

I received boots that are quite worn, including stretch marks, bends, wrinkles, scuffs, patches. The customer service rep at Top Vintage said that the bottoms weren’t worn, so they’re not used. This isn’t accurate—just look at the state of the shoes! She also said that the leather is just soft and people try things on, by way of excusing the state of the boots. However, I previously tried on a smaller size directly from the manufacturer. I can guarantee that the boots did not develop anything like what this pair has. I sent them back in the same state I received them, even though I tried them on several times. Someone clearly wore these around the house over and over again, bumping them together or into things. I asked for a discount because returning from the US is costly and I want the boots; they’re hard to find. But if I receive used boot, I should pay for used boots. She offered €15 refund, which is laughable, considering the state.

This is more a review about TV than the boots themselves. Unfortunately, I don’t have the best pair of boots, but that’s not the fault of Miz Mooz. They do run very small.

Dear Adrianna, I'm quite shocked to read this review so I dove into the situation and see you didn't reply to our last message. I will therefore send you an e-mail today to see how we can solve the matter and make you happy again. 

Kind regards,
Nicole
Customer Service